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IT Support Engineer

IT Support Engineer
Country: United States
Work Location: Roxboro
State: North Carolina
Advertising End Date: Not Specified
Job Type: Regular
About The Opportunity
What you?ll do
Job Purpose
The IT Site Support Engineer will ensure that daily operations of the site are supported by efficient and robust IT support.
Duties and Responsibilities:
Incident / Request ticket resolution to SLA through global Service Desk
Maintain KB articles as relevant to ticket resolution and research completed
Operating local infrastructure in line with global standards and in cooperation with global support teams
Operation of local site in line with ITCC
Upgrading infrastructure in line with global standards on life cycle management and in cooperation with global support teams
Training end users in internal standards & global ways of working
Training end users in security awareness
Maintain 100% compliance with Software licensing at supported location/locations
Administration of logon accounts where automated provisioning processes do not exist
Management of applications / equipment not under global support process
Local data backup and recovery process
Local operational costs management, such as telephony, maintenance contracts
Refer any request for IT products that fall outside of defined standards to IT Manager and assist with request process into Build Function hopper process
Required Qualifications:
Associates Degree
1 year of IT support experience
Additional Qualifications:
IT support experience in a global manufacturing environment preferred
ITIL Foundations Certified
Experience working in a multi country user support model
Experience working with ITIL transition management
Key Responsibilities
Not Specified
About Us
GKN is a global engineering business. We design, manufacture and service systems and components for most of the world?s leading aircraft, vehicle and machinery manufacturers. We are continuously evolving, pioneering new technologies and reinventing existing ones, stretching ourselves to better in everything we do. GKN operates three divisions: GKN Aerospace, GKN Driveline and GKN Powder Metallurgy employing 56,000 people in more than 30 countries.
GKN Driveline is the market leader in the development and delivery of contemporary and electrified driveline systems and solutions. With a comprehensive global footprint, we design, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world?s automotive manufacturers.
Diversity and Inclusion
As a global engineering company, innovation is what differentiates us from our competitors and is central to our success.
A balance of cultures, ethnicities and genders help bring new ideas and creativity to GKN. We need people of different backgrounds, with different skills and perspectives to spark originality, imagination and creativeness in our teams around the world.
GKN is an equal opportunity employer.
We treat all our employees and applicants fairly and are committed to ensuring that there is no discrimination or harassment against any employee or qualified applicant on the grounds of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status or any other characteristic protected by law.

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