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Director Patient Financial Services

Parallon is an affiliate of Hospital Corporation of America (HCA Holdings, Inc.) and is a leading provider of healthcare business and operational services.  Parallon supports healthcare providers in the areas of revenue cycle (billing, collections, and denial management), technology, patient registration, insurance verification, and health information management.   The Patient Financial Services Director (LifePoint) is responsible for The Director of Patient Financial Services (PFSD) is responsible for the daily operations of all Parallon managed facility-based revenue cycle functions and serves as the on-site liaison between the facility and Parallon Client Relations or the SSC. The PFSD integrates the departments' services with the hospital's clinical and ancillary teams, implements policies and procedures that guide or support service levels, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As the onsite leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services. They serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers. This is a Full Time opportunity. Operational Duties (included but not limited to: Oversee facility operations of Patient Access functions (e.g. scheduling, pre-registration, benefit verification, pre-authorization, admission/registration, financial counseling, etc.) to ensure daily operations are maintained according to standard Serve as the primary on-site liaison between the SSC/CRM and the Facility Coordinate with facility departments/administration teams to manage key revenue cycle performance expectations and challenges including: upfront collections protocols, capturing accurate information, timely registration and patient satisfaction, denial prevention, patient flow, unbilled, patient concerns, and more Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in Service Level Agreements Inform designated CRM AVP of any significant issues in the Patient Access areas (e.g., Pre-registration delays, unbilled challenges, pre-authorization backlogs, etc.) Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education Inform staff of relevant changes and developments in payer requirements Ensure quality review measurements are in place Facilitate implementation and monitoring of standard policies, processes, reporting and education programs Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate to Facility leadership Develop specific objectives, budgets, and performance standards for each area of responsibility Identify and implement process improvements to lower costs and improve services to facility customers Perform staff reviews and prepare performance documents for direct reports Recommends appropriate number of qualified/competent staff Determines staff qualifications and competence Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered Attends in-service presentations, and complete mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA Standards Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues Practice and adhere to the "Code of Conduct" philosophy and "mission and Value Statement" Other duties as assigned Job Requirements EDUCATION: Bachelor's Degree in Business or related field If desired applicant does not have a Bachelor's Degree the requirement can be waived IF they are currently in Bachelor Degree program   EXPIERENCE: Patient Access or Hospital Business Office experience Minimum 5 years management experience Experience in healthcare provider finance operations or similar service environment required
Salary Range: NA
Minimum Qualification
5 - 7 years

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